Ascension - WI

FAQ for the Mercy Hospital Medical Library

500 S. Oakwood Rd., Oshkosh, WI 54904

To contact an Ascension medical librarian please use the service request form

Q: What are the Library Hours at The Mercy Library in Oshkosh?

• The library is temporarily closed.
• remote services are being provided via the service request form

Q: What is the AIT Help Desk phone number for Mercy / WIAPP?

A: (877) 640-1416   OR 

use the form at myTechnology for non-urgent requests.   More info ...

Q: I can't get a cell phone service in the library, and I need to get a DUO code from AIT to verify my identity.  What can I do?

A:    Using Your Cell Phone in the Mercy Library OR How to Set up WiFi Calling

Q: I can't get remote access to AW Library resources through the Ascension VPNs. What are my other options?

A:   Remote Access to AW Library Resources via OpenAthens 

Q: Where is the EPIC Chart Correction Workstation in the Mercy Library?

A: In the Mercy Library Computer Lab, the EPIC Chart Correction workstation is nearest the whiteboard, along the aisle.  There is a sign marking that workstation for EPIC Chart Correction.  

Q: Where is the print holdings list for the Mercy Library?

A:   Print Holdings on-the-shelf for the Mercy Library - Updated February 2025

Q: Where can I find a BLS/ ACLS/ PALS book?

A: As of June 2019, The Ascension Wisconsin Libraries no longer circulate BLS / ACLS / or PALS books for the following reasons:

• The new online program does not follow what's in the old print books.  Thus, they contain out-dated information and may lead people astray.
• The most up-to-date versions of the text are contained within the online program.
• Life Support / Librarians are not on site to keep track of these books.  Many books are never returned, or disappear without ever being checked out.
• The print books are no longer being purchased by Life Support.
• They are costly to replace.
• If you really want the print book, we recommend you purchase your own copy through Amazon or other book supplier.  You'll get a better price than Ascension did.  
  • Buy the current BLS Student Manual (c2020) from The American Heart Association.    ISBN 9781616697686
  • Buy the current ACLS Student Manual (c2020) from The American Heart Association.    ISBN  9781616697723
  • Buy the current PALS Provider Manual (c2020) from The American Heart Association.

How do I ...?  Where do I find ...?

Q: Something is wrong with a library computer.  How do I get help?

• Call the Ascension Information Services Help Desk at 9-1-877-640-1416 OR 9-1-920-628-9400.

Reserving space in the Mercy Library

• The rooms in the Mercy Library are used on a first-come, first-served basis. 
• Occasionally, the computer lab can be reserved.  Contact the Mercy Librarian directly about this.  ​

UptoDate

• ​Ascension Health Care does NOT offer institutional access to UptoDate, simply because the cost is so expensive.  We do offer Ascension-wide access to DynaMed, a comparable physician point-of-care tool   Library Services does offer reasonable alternatives such as Clinical Key's Clinical Overviews and Medscape. 
• For those who insist on having UptoDate, Providers are encouraged to use some of their annual allotted CME money to purchase a personal subscription.

Although the physical space for The All Saints Library in Racine and St. Joe's Hospital Library in Milwaukee has closed, we still provide full library services for ALL Ascension Associates in Wisconsin.

See the Ascension Wisconsin Library website.

St. Joseph Hospital Medical Library -- FAQs

Q: I can't get remote access to AW Library resources through the Ascension VPNs. What are my other options?

A:  Remote Access to AW Library Resources via OpenAthens (Best Bet!)

Q: What are the Library Hours at St. Joseph's Hospital Library in Milwaukee?

A: The St. Joe's Library is now closed

Q: How do I check out a BLS, ACLS, NRP, STABLE, PALS manual?

• Virtual copies are available in the online classes, therefore we do not provide print copies anymore. 
• Departments may have print copies available for staff to use, but this is not a guarantee.  
• You may purchase print copies at your own expense.
• The STABLE App is available for $25.

Q: Where can I get an NRP Manual?

• Also known as The Textbook of Neonatal Resuscitation.

• NRP Manuals are no longer available through Ascension Libraries.  We are transitioning from the 7th edition to the 8th edition.  As of Jan 1, 2022, we will only be using the 8th edition.

• Each hospital site is responsible for purchasing their own books and then each site has its own process for distributing the books to the 3 areas that need to review (L&D, M/B and NICU). The nurse should be able to contact a supervisor in the OB area who can direct them on where and how to get a book. 

Q: Does the Library check out TNCC Provider Manuals?

     A: No.  .